Zoho has rolled out a bunch of new AI features designed to help with daily tasks across three main areas, aiming to boost customer growth and efficiency.
These tools are available for free in Zoho’s Collaboration, Customer Experience, and Human Resources offerings.
Zoho’s Free AI – Zia
Zoho Workplace, which is the email and collaboration suite, will assist users in finding specific emails, summarizing them, drafting new emails, and sending them with just a few simple prompts.
The suite consists of Zoho Mail, Zoho Sheet, Zoho Tables, and Zoho Cliq for team chats, while the conversational AI, Ask Zia, takes commands and executes them.
There’s also a Lead Generation Agent that can go through unread emails, spot the sales inquiries, and turn them into leads.
Users can easily set up a base with Zoho Tables using tables, sample data, and linked fields.
The Sentiment Analysis and Language Detector fields enhance the data, making it smarter and more contextually relevant.
Zoho Recruit
In the customer experience realm, Zoho Desk has introduced AI agents for specific tasks.
For human resources, Zoho Recruit, the talent acquisition platform, offers tools like Candidate Matches and Job Matches that can sift through resumes, job descriptions, and candidate profiles to find the best matches.
Moreover, AI-Assisted Assessment Generation can create assessments that include questions, answers, and scoring weights tailored to specific jobs and requirements.
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